On Wednesday, 22 May 2019 in
“MAST ICT have supported the upgrade and modernisation of our systems. Their work with us and the ongoing support they provide is invaluable to us. They have helped us navigate a complex project through their in-depth technical knowledge of the systems and understanding of our organisation.” David Ewaku, IT Manager, Mothers’ Union
With over four million members in 84 countries, Mothers’ Union is an international Christian membership movement dedicated to supporting families and communities worldwide regardless of faith or background.
The charity, which was founded in 1876, approached MAST ICT for advice on how to make best use of it’s existing membership CRM (OpenEngage) and additional IT systems to improve connections with supporters and update many of its paper-based administrative processes.
Through consultations with different teams within the charity’s central office, MAST ICT undertook a comprehensive business review and identified several key needs which included:
MAST ICT suggested a phased programme of improvements with full timelines and costings. MU staff selected a choice of steps that was most suited to the objectives and budget of the organisation.
Once this plan of action was agreed, MAST ICT advised MU staff on the necessary infrastructure and helped with an upgrade of the database and a move to a different server.
Our solution has allowed MU to finally connect its many different groups of members and improved the speed and efficiency with which they can communicate with staff at the central office.
Throughout this process we worked closely with MU staff and web developers, adapting our approach as the needs of the organisation changed.
In the words of David Ewaku, IT Manager at Mother’s Union:
“We have now delivered a modern system that supports 65 affiliate organisations and is reducing the administrative burden that has been borne by the organisations globally.”