Top 3 ways your crm system can improve customer service
On Saturday, 19 August 2017 in Our News, Third Sector News

As a charity or not-for-profit organisation, you’ll appreciate that relationships within the third sector are largely built on trust and reputation. Your donors, fundraisers and members are living in the digital age and have higher expectations than ever when it comes to customer service. They want to feel looked after, respected and appreciated, and this

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Charities Using Royal Mail’s NCOA Service
On Wednesday, 19 April 2017 in Our News, Third Sector News

Understanding the Data Protection Act for Royal Mail NCOA Service Among the Third Sector it appears common practise to utilise the National Change of Address database managed by Royal Mail to ascertain new contact details of their supporters. However, after a recent paper published by the Information Commissioner’s Office on ‘Fundraising and Regulatory Compliance’, confusion

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RoSPA Implementation Case Study
On Thursday, 17 November 2016 in Case Studies, Dashboards, Data Migration, Integration, New Implementations, Our News, Reporting, Training

The Background For almost 100 years, RoSPA has been working to change both legislation and attitudes surrounding accidents. From the compulsory wearing of seatbelts and the campaign to stop drink driving, RoSPA has been instrumental in preventing millions of deaths and serious injuries. A registered charity, RoSPA carry out varied activities – campaigning, research, influencing

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Advanced World 2016
On Thursday, 29 September 2016 in Our News, Third Sector News

Advanced World is Advanced’s flagship customer event. Taking place annually, the conference gives an unrivalled opportunity to network with other Advanced users, meet key Advanced staff and partners, and learn more about how to enhance Advanced solutions. This year, Advanced World is taking place on 16 and 17 November 2016 at the Business Design Centre,

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asi insight featured
On Thursday, 29 September 2016 in Our News, Third Sector News

Join MAST ICT as we attend the main event for the ASI Europe community, the ASI Insight Day. Taking place on 19 October 2016, this is an invitation-only, annual client seminar to hear about the latest product updates, learn how to use ASI products in a more effective way, provide feedback, and most importantly network

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Charity Technology Conference Logo
On Thursday, 22 September 2016 in Our News, Third Sector News

The MAST team will be heading to the Charity Technology Conference, a unique event designed for charity IT and digital leaders, taking place on 17 November. Now entering its eleventh year, this year’s programme makes clear that charities of all types and causes are leveraging technology to make significant progress in their fields and sowing the seeds

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