We are experienced charity CRM consultants focused on helping NFP, fundraising and membership organisations get the most from their database.

Get the support you need to maintain and enhance your CRM, fundraising or membership database, including full implementation, upgrading, improving functionality, analysis, reporting and synchronising systems.

Royal College of Emergency Medicine
Diabetes uk

Experienced Charity and Not for Profit CRM Consultancy

We have over 100 years’ combined experience helping charities and NFP organisations get the
most from their CRM, fundraising or membership database.

CRM Implementation

CRM Implementations

We’ll accurately define your project and spend from the start to ensure the configuration is delivered on-time and to-budget, and that critical management and operations reporting and data extracts are available from day one.

CRM Review

CRM Reviews

Through a full system review, we’ll identify potential improvements and unexplored opportunities within your CRM system and produce a complete report detailing our analysis and professional recommendations.

CRM Upgrade

CRM Upgrades

Take advantage of new functionality, refine your processes and remove the need for duplicate work. We ensure a smooth transition during system upgrades and implementation of new releases with minimum disruption.

CRM Training

CRM Training

Our customised training programmes are designed around your business processes and use your data to ensure full adjustment by staff to additional system functionalities and unexplored opportunities within your CRM system.

We are experts in providing CRM consultancy solutions for NFP Organisations & Charities

What makes MAST ICT unique?

Getting it right

By listening carefully, we specify and quote your project correctly first time, identifying the solutions and working on-site to maintain communication throughout.

A transparent approach

An open, honest and unbiased approach is embedded in our ethos to ensure you receive support, actions and deliverables based on what is right for your organisation.

The human touch

Your experienced CRM consultant will work with you to identify the issues and best solutions whilst speaking fluent human, without confusing technical jargon.

Industry expertise

Having worked within NFP organisations, our consultants truly understand your frustrations, challenges and barriers and how to overcome them with the least disruption.


“Without a doubt, MAST ICT accelerated the process of launching our CRM system by at least 6 months. Our consultant was extremely personable with great interpersonal skills. He really listens to what the customer is trying to achieve and he’ll feedback on where he thinks we’re going.”

Operations & IT Director

Care for the Family

Our Success Stories


MAST ICT implements a new approach with impressive cost and time savings for RoSPA

RoSPA had decided to replace their legacy CRM System with IntegraNG and had started to undertake the project themselves. However, several problems had emerged relating the new business processes…

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Care for the Family

Care for the Family maps a path to successful fundraising with MAST ICT

Robin led a project to allow Care for the Family to manage and target their supporter base at a more local level, by integrating new Geographic Information Software (GIS) into their existing CRM…

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MAST ICT “pass” exam automation project for RCPCH with flying colours

Moving to automated processes is estimated to have saved in the region of £19,000 a year, as well as approximately 10 weeks a year in printing, stuffing and posting exam-related letters…

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Start your project with MAST ICT