We’ll accurately define your project and spend from the start to ensure the configuration is delivered on-time and to-budget, and that critical management and operations reporting and data extracts are available from day one.
Through a full system review, we’ll identify potential improvements and unexplored opportunities within your CRM system and produce a complete report detailing our analysis and professional recommendations.
Take advantage of new functionality, refine your processes and remove the need for duplicate work. We ensure a smooth transition during system upgrades and implementation of new releases with minimum disruption.
Our customised training programmes are designed around your business processes and use your data to ensure full adjustment by staff to additional system functionalities and unexplored opportunities within your CRM system.
By listening carefully, we specify and quote your project correctly first time, identifying the solutions and working on-site to maintain communication throughout.
An open, honest and unbiased approach is embedded in our ethos to ensure you receive support, actions and deliverables based on what is right for your organisation.
Your experienced CRM consultant will work with you to identify the issues and best solutions whilst speaking fluent human, without confusing technical jargon.
Having worked within NFP organisations, our consultants truly understand your frustrations, challenges and barriers and how to overcome them with the least disruption.
“Without a doubt, MAST ICT accelerated the process of launching our CRM system by at least 6 months. Our consultant was extremely personable with great interpersonal skills. He really listens to what the customer is trying to achieve and he’ll feedback on where he thinks we’re going.”