Introduction

We believe in conducting business in a manner which achieves sustainable growth whilst demonstrating a commitment to corporate social responsibility.

We will:

  • recognise that our social, economic and environmental responsibilities are integral to our business
  • aim to demonstrate our commitment to our responsibilities through our actions and within our policies
  • aim to combine the provision of high quality service to our clients with a rewarding working environment and an awareness of the social, economic and environmental impacts of our activities and services

 

Principles

We are committed to the following principles.

We will:

  • manage our business with pride and integrity
  • be committed to full legal compliance in all that we do
  • aim to provide a safe, fulfilling and rewarding career for all our employees
  • actively assess and manage the environmental impact of our operations
  • develop our standing as a responsible business in the community
  • benchmark and evaluate what we do in order to constantly improve our competitive edge in the Marketplace
  • operate an equal opportunities policy for all present and potential future employees
  • offer our employees clear and fair terms of employment and provide resources to enable their continual development
  • provide, and strive to maintain, a clean, healthy and safe working environment

 

Our Values

Our stated values are as follows:

  • Service Excellence
    We aim to provide a high quality and reliable service, getting it right first time; we focus on excellence in everything we do.
  • Customer Focus
    We ensure our customers are integral to our decision-making process.
  • Innovation and Creativity
    We encourage innovation and creativity to ensure our services and policies continue to lead the market.
  • Honesty & Integrity
    We are committed to being open, honest and to admit to our mistakes.
    We shall endeavour to adhere to our values in all of our activities, and we shall strive to be an exemplar of good practice.

 

Our Employees

We value diversity in the workplace and expect and promote mutual respect and understanding between people with different personal situations or backgrounds.

We are committed to delivering a competitive and fair employment environment and the opportunity to advance.

 

Citizenship

We will allow our employees to undertake all normal civic duties, including jury service, membership of public authorities, etc., as long as such duties do not prevent/limit proper performance of their duties with us, or otherwise conflict with the company’s objectives.

We believe in being a responsible contributing member of society, seeking to build strong relationships with the local community and act as a good neighbour.

 

Charitable

We will support employee fund-raising activities during working hours for registered charities, and will make information available to employees about methods of tax-effective giving.

We will adopt one registered charity per year; promote and support their goals in a variety of ways such as volunteering, donation and advertising.