CRM Database Implementation for the Non-Profit Sector

We provide CRM implementation consultancy to help charities, membership organisations and Royal Colleges get the most from their database.

Royal College of Emergency Medicine
CQI
ROSPA
Diabetes uk
Mind

We have over 100 years’ combined experience helping charities and NFP organisations get the most from their CRM, fundraising or membership database.

Helping charities, membership organisations and Royal Colleges get the most from their CRM system investment

Having spent many years working within the third sector, we appreciate the uncertainties of taking on a new CRM system and the impact it can have internally and externally.

As specialist NFP CRM consultants, we have worked on a host of new system implementations for some of the UK’s leading charities, membership organisations and Royal Colleges. We understand the challenges involved when implementing a CRM in the sector and the most efficient ways to address them.

We believe in providing an open and honest approach and deliver consultancy based on what is right for your organisation.

rings

A complete CRM consultancy service

We specialise in getting the most from your CRM, fundraising or membership database system, from accurately defining your project through to full system reviews and deploying new releases, to extensive system training.

With over 100 years of combined industry experience, our expert consultants understand the non-profit sector, the common challenges faced and system pitfalls. We follow a phased approach which allows you to maintain total control of the scope and spend of the configuration at all times, and means critical reporting and data management functionalities are available from day one.

We work on-site during your implementation to ensure good communication is kept throughout and that nothing is overlooked. Our dedicated consultants work openly and proactively to deliver a superior CRM consultancy service that helps you maximise on the true potential of your CRM system.

our customers

DATA MIGRATION

Delivering data migration on-time and to-budget that is fully documented and easily tracked throughout. We categorise any issues flagged and provide the solutions so the data owners maintain system control.

DASHBOARDS

Identifying and implementing the dashboard metrics required to allow managers and cross-departments to best keep track of objectives such as donation values, conference bookings and campaign ROI.

REPORTING

Helping NFP organisations maintain total control over their database by providing the reporting functionalities needed (Crystal Reports and SQL Server Reporting Services) to see an effective overview.

SEGMENTATION

Categorising data to help charities and fundraising organisations best identify and communicate with the different types of supporter, volunteer or member on their database, whilst organising and simplifying your mailing selections.

INTEGRATION

Helping NFP organisations bring their data together and maintain full control through the integration of your database with other important systems, we resolve any synchronisation issues and update the integration when required.

AUTOMATION

Setting up automated processes to reduce the need for duplicate tasks and providing alerts when good or bad things happen to ensure data is keep in the best possible condition. We work with you to find, implement and maintain the right automation tool.

professional team

Ensure the smooth running of your organisation with our fully customisable CRM training programmes

Training your staff is vital to ensure the smooth running of your organisation. However, simple training courses based on your software’s functionality are unlikely to go far enough.

We have designed a series of training programmes that are customised around your business processes and using your data. Training can be delivered by our trainers or handed over to your own staff to deliver and maintain.

For larger scale projects, our training consultants will implement a phased training and go live approach to ensure each department is fully adjusted to using the system before moving on to the next stage.

Stars

“MAST ICT was extremely easy to work with. They were very flexible, proactive, and expert at what they did, so highly capable and competent. They gave us the solution we wanted and we felt all the way through that MAST ICT were working with us to achieve what we wanted to achieve.”

Head of Operations

EveryChild

IntegraNG Implementation Success Story

With several problems emerging whilst replacing their legacy CRM system with IntegraNG, RoSPA, the leading advocates for the wellbeing of families, asked Mast ICT to review the project and recommend a way forward.

Mast ICT worked with RoSPA to identify the critical business processes and configure IntegraNG, design, develop and run the data migration and designed a comprehensive training programme to train the users and build confidence on the change.

Read full success story

Start your project with Mast ICT

+44 (0)1483 617228