Top 3 ways your crm system can improve customer service
On Saturday, 19 August 2017 in Our News, Third Sector News

As a charity or not-for-profit organisation, you’ll appreciate that relationships within the third sector are largely built on trust and reputation. Your donors, fundraisers and members are living in the digital age and have higher expectations than ever when it comes to customer service. They want to feel looked after, respected and appreciated, and this

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Charities Using Royal Mail’s NCOA Service
On Wednesday, 19 April 2017 in Our News, Third Sector News

Among the Third Sector it appears common practise to utilise the National Change of Address database managed by Royal Mail to ascertain new contact details of their supporters. However, after a recent paper published by the Information Commissioner’s Office on ‘Fundraising and Regulatory Compliance’, confusion has arisen within the industry as to whether this actually

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RoSPA Implementation Case Study
On Thursday, 17 November 2016 in Case Studies, Dashboards, Data Migration, Integration, New Implementations, Our News, Reporting, Training

The Background For almost 100 years, RoSPA has been working to change both legislation and attitudes surrounding accidents. From the compulsory wearing of seatbelts and the campaign to stop drink driving, RoSPA has been instrumental in preventing millions of deaths and serious injuries. A registered charity, RoSPA carry out varied activities – campaigning, research, influencing

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Advanced World 2016
On Thursday, 29 September 2016 in Our News, Third Sector News

Advanced World is Advanced’s flagship customer event. Taking place annually, the conference gives an unrivalled opportunity to network with other Advanced users, meet key Advanced staff and partners, and learn more about how to enhance Advanced solutions.  This year, Advanced World is taking place on 16 and 17 November 2016 at the Business Design Centre,

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