Integration of Disparate Systems
On Friday, 20 October 2017 in Integration, Our News, Third Sector News

We hear from MAST ICT CRM consultant, Andy Hepburn, on how to properly hold personal data in compliance with the DPA (Data Protection Act) and GDPR. In a recent article I looked into the 3 Pā€™s for GDPR success ā€“ policy, process and people. One of the practical outcomes of GDPR compliance you need to

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RoSPA Implementation Case Study
On Thursday, 17 November 2016 in Case Studies, Dashboards, Data Migration, Integration, New Implementations, Our News, Reporting, Training

The Background For almost 100 years, RoSPA has been working to change both legislation and attitudes surrounding accidents. From the compulsory wearing of seatbelts and the campaign to stop drink driving, RoSPA has been instrumental in preventing millions of deaths and serious injuries. A registered charity, RoSPA carry out varied activities ā€“ campaigning, research, influencing

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Web Development
On Monday, 5 September 2016 in Web Development

We have undertaken a number of projects to provide public facing websites, secure member portals and donate now pages. For charities it’s important to ensure on-line donations are captured efficiently and coded correctly. The MAST Web Services, for the Advanced NG CARE and Integra CRM system, is used by a number of charities to simplify

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Training
On Friday, 1 April 2016 in Training

Training can be the make or break for an implementations project In a recent project for a Royal society we realised during the configuration stages that the confidence of the users was very low and there was a resistance to change. Having raised our concerns on the potential impact to the project with the Project

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Segmentation
On Sunday, 5 April 2015 in Segmentation

We have undertaken a number of segmentation projects with our charity clients to help them categorise their supporters and allow them to send more appropriate communications to each supporter. In 2015 we worked closely with a educational charity to help them define a number of supporter categories. We also outlined a number of supporter journeys

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UKCISA
On Wednesday, 9 April 2014 in Case Studies, Dashboards, Reporting

Duncan Lane contacted us to express how impressed he was with our work after a small project to help the management team monitor their service delivery. We used data from Google Analytics and their CARE CRM, compiling them into an Excel Management Report which can be opened and refreshed on demand by the management team.

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Cancer Research
On Thursday, 1 November 2012 in Case Studies, Data Migration

Cancer Research where in the process of migrating data from their Oracle database, and found the documents stored within the CARE Communications Log where not being migrated correctly. After some investigation it was agreed the best option was to write a small application to read the Communications Log records and extract the documents to individual

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system Reviews
On Wednesday, 5 September 2012 in System Reviews

We have undertaken a number of system reviews identifying where advantages can be gained from better use of your existing system In 2012 we undertook a review for a well know health charity. Having interviewed all the heads of department and key users, we wrote a report and presented it to the board. We identified

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