CARE-NG Database System Specialists

With over 30 years of combined experience, our consultants provide the additional support and guidance charities need to maintain and take full advantage of their NG database investment.

Royal College of Emergency Medicine
CQI
ROSPA
Diabetes uk
Mind

Helping charities and NFP organisations get the most out of their CARE-NG database system

Over the last 12 years, we have helped many of the UK’s leading members of the non-profit sector implement and upgrade their NG database system, as well as identify opportunities for more tailored functionality and more efficient online processes.

Working with more than 20% of the NG customer base, including Advanced-NFP as a trusted consultancy, our team has decades of experience as both former developers and users themselves, meaning they can provide a detailed understanding of NG data structures as well as conduct successful implementations, reviews and upgrades.

With over 100 years of combined industry experience, our expert consultants understand the common challenges faced by the Third Sector, and know the NG database inside out. Perhaps you are just starting to implement your charity CRM system, or have been using it for years and have realised that your requirements have changed or you are not getting the information you need from your system easily.

Our team of specialist NG consultants are focused on getting the right configuration for your individual business, helping you to define your needs and tailor your NG database, by refining your processes and ensuring all the information you need is at your finger-tips.

We follow a phased NG implementation process to manage budgets by breaking down the costs and spreading them over time, helping charities and NFP fundraising organisations to overcome any potential financial issues or budget constraints.

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NG Implementations

Our highly-experienced consultants understand what is required when carrying out a full system implementation of NG. Whether you need the extra support to meet implementation deadlines, data migration is proving too difficult, or the process is simply taking too long, we can help implement and configure your NG database in a way that balances the priorities of different departments, whilst serving the needs of your organisation as a whole. Having worked on many new CARE implementations, we are very familiar with the common challenges and system pitfalls, and know the best way to address them.

NG Reviews

We will conduct a full system review of your NG database to ensure you are maximising on all the features and functionalities that could help your organisation run more smoothly and efficiently. Our review will look at how you’re using the system to manage donor or fundraiser information, handle donations, subscriptions, event management, bulk mailings, marketing and more, as well as how you’re using NG to produce reports and retrieve information you need quickly. Our expert consultants will then meet with you to discuss their professional recommendations for improving and tailoring your NG database for your specific charity or NFP organisation.

NG Updates

It’s really important you always keep your CRM system updated with the latest model to ensure you’re making the most of its newest features and functionalities, and using the most appropriate version for your needs. The upgrade process however can be challenging and time-consuming, especially if you haven’t upgraded for a while. Our team of specialist NG consultants have the expertise and extensive experience required to carry out installations, tests and deployment of new versions smoothly, and with minimum disruption to the daily running of your organisation.

Optimising and tailoring your NG database system

  • Phased NG implementation process to manage budgets and allow time for departments to fully adjust to the new system.
  • Bespoke NG training programmes designed by our expert consultants to ensure full understanding and usability of the system.
  • Decades of industry and NG system experience ensuring common problems and system pitfalls are easily dealt with.
Stars

“We contracted MAST-ICT in 2011 to create an application to extract embedded documents from our CARE Contacts database. They were knowledgeable, helpful and professional at all times and worked with us to deliver the application to a tight deadline within budget.”

Cancer Research UK

CARE-NG Data Migration Success Story

Cancer Research UK needed MAST ICT to help with the data migration process of their Oracle database to their new CARE-NG system. MAST ICT discovered the documents stored within the NG communications log had not been properly migrated and after some investigation, decided on a solution.

MAST ICT wrote a small application to read the communications log records and extracted the documents to individual files with the correct file extensions, making their upload to the new system a much smoother and easier process.

Read full success story

Start your project with MAST ICT

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